Frequently asked questions
Answers to the questions customers ask us most. If yours is not here, our team is one message away.
- Can I request samples? Is there a cost?
- Yes. Choose “Request a free product sample” in the form and provide a delivery address. For businesses and factories, samples and delivery are free of charge. For individual buyers, we offer a trial pack of 5–10 sachets free of product charge; the recipient covers delivery.
- Which technical documents can I request?
- Choose “Request technical documents” in the form and specify the product. Available documents include Specification Sheets, Certificates of Analysis (COA), test reports and food safety system certifications.
- How long until you get back to me?
- Our team responds within 1–2 business days. For urgent matters, please call during office hours 08.00 – 17.00.
- Is the consultation really free?
- Initial advice on choosing the right solution for your product is free of charge and carries no obligation.
Still have a question? Ask the AI Product Assistant or contact our team
Talk to us for expert advice
Our technical team will help you choose the right solution for your food products.